Bookings and diary
Require a card on file
Ask customers to save a card when a late cancellation fee applies.
Last updated 11 September 2026
Turn this on in the location cancellation policy. When a late fee applies, online customers add or choose a saved card during checkout. They do not need to leave the booking to visit Account.
The card is stored with Stripe on the customer's Cobbtree account and is only charged according to your cancellation or no-show policy, or if they pay online now.
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