Automations
Why an Abandoned booking message was not sent
Consent, cooldown, stage and identity checks.
Last updated 11 September 2026
Open the automation history and expand the run. Cobbtree stores an evaluation explaining the decision.
Common reasons: - Automation paused or marketing consent off. - Anonymous session with no customer record. - Session did not reach the minimum stage. - Client already completed a booking. - 24-hour cooldown still active. - Quiet hours deferred the send. - Frequency cap for marketing messages. - Platform automation delivery off or tenant not on the Cobbtree engine yet.
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