Automations
How resume links work
Resume links reopen booking. They do not hold the slot.
Last updated 11 September 2026
When an Abandoned booking message sends, Cobbtree issues a signed resume token for that session. The link opens cobbtree.com/book/resume/{token} with the client's previous selections prefilled where still valid.
The resume link does not hold or reserve the time. If someone else books the slot, the client must pick a new time.
Tokens are tied to the session and run for attribution. Cobbtree does not fingerprint devices to match anonymous visitors.
Was this helpful?