Operations
Late-cancel and no-show membership rules
Choose whether a used perk is restored or forfeited.
Last updated 11 September 2026
On the plan, set restore or forfeit for normal cancellation, business cancellation, late cancellation and no-show.
These rules freeze onto sold memberships. Older memberships without an explicit policy keep the legacy behaviour: restore on customer or business cancel, forfeit on no-show.
A forfeited perk stays on the ledger as Perk forfeited, with the appointment and reason.
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