Help and contact
Who to contact for help
Last updated 12 October 2026
How: open the business's page or your booking and use Message, if the business has messaging turned on. You can also use the contact details on their page.
Contact the business about
- Your appointment time, service or team member
- Cancellation fees, deposits and refunds
- Patch tests and consultation forms
- Gift cards, memberships and loyalty with that business
How: open the business's page or your booking and use Message, if the business has messaging turned on. You can also use the contact details on their page.
Contact Cobbtree about
- Signing in and one-time codes
- Your Cobbtree account, app or saved cards
- Deleting your account
- Something on cobbtree.com not working
How: use the chat button at the bottom right of this help centre.
Common questions
- I can't find my booking. Make sure you're signed in with the email you booked with.
- The business cancelled. Contact the business about rebooking or a refund.
- I was charged unexpectedly. Check the cancellation policy in your booking, then contact the business.
Related: Reschedule or cancel · Cards, deposits and cancellation fees
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