Cards, deposits and cancellation fees

Why do I need to add a card?

Some businesses ask for a card when you book, even if you're paying at the salon. This protects them if you cancel late or don't turn up. Your card is only charged if:

• you choose to pay now, or pay a deposit, or
• a late cancellation or no-show fee applies under the policy you agreed to.

Your card is stored securely with Stripe. The business never sees your full card number.

Add a card while booking

1. 1

   At checkout, choose Add card.
2. 2

   Enter your details and save.
3. 3

   You'll go straight back to your booking with that card selected.

If you have more than one card, pick the one for this booking. It won't change your default card. Expired cards can't be used, so swap them for a new one in checkout.

Deposits

Some services need a deposit when you book. You pay the rest at your appointment, unless you've paid in full.

Cancellation and no-show fees

Each business sets its own policy and shows it at checkout before you confirm. If you cancel inside the notice period, or the business marks you as a no-show, the fee can be charged to the card you chose for that booking.

Manage your saved cards

Add, replace or remove cards in your Cobbtree account.

Related: Promo codes and refunds · Reschedule or cancel