Set a cancellation policy

Each location has its own cancellation policy. Customers see it and agree to it when they book online.

Set your policy

1. 1

   Open the cancellation settings for the location.
2. 2

   Set your notice period, for example 24 hours.
3. 3

   Set the late fee, for example 50% of the price.
4. 4

   Choose whether customers must agree to the policy at online checkout.
5. 5

   Choose whether to require a card on file when a late fee applies.
6. 6

   Save.

How fees are charged

Late fees are charged to the client's saved card through your connected Stripe account.

Good to know

• Clients can still cancel free of charge inside your free cancellation window.
• You can add your own cancellation reasons in Settings → Scheduling → Cancellation reasons.

Related: Protect against no-shows · Take a deposit