Skip to main content
Articles in No-shows, deposits and policiesAll business topics

No-shows, deposits and policies

Take a deposit

Last updated 12 October 2026

A deposit is part of the price, collected when a client books online.

A deposit is part of the price, collected when a client books online.

Set a deposit on a service

  1. 1
    Open Services.
  2. 2
    Select the three dots on the service and choose to edit it.
    Step 2
  3. 3
    Set the deposit amount or payment rule.
  4. 4
    Save.
Services

What happens at checkout

  • Cobbtree charges the deposit, including VAT where it applies.
  • The rest is due at the appointment, unless the client pays in full.

Before you start

You need Stripe connected to take deposits. See Connect Stripe and take card payments.

Related: Protect against no-shows · Set a cancellation policy

Was this article helpful?

Still need help?

We are here.

Chat with us now, or open a support ticket and we will email you a reference. We usually reply to tickets within 3–6 hours.