Promotions and promo codes

A promotion is a code, such as SUMMER20, that takes a percentage or a fixed amount off eligible services.

Create a promotion

1. 1

   Open Operations → Promotions → Create. Or select Create offer in Quick actions on Today.
   
2. 2

   Enter the code, a name, the discount, the dates, and which services, team members and locations it covers.
3. 3

   Set a maximum number of uses and, if you like, one use per customer.
4. 4

   Choose whether the code can be used at the till.
5. 5

   Save.

How customers use a code

Customers can enter a code at any point while booking online. If Cobbtree doesn't know the time or team member yet, it saves the code and applies it once the appointment qualifies. If the code doesn't work for that service or team member, Cobbtree tells them why.

Use a code at the till

On the Sales till, select Promo code (4) and enter the code. The code's rules still apply, so a services-only code won't work on a product-only sale.

Edit, pause or resume

• Edit from the list or the promotion's page. Bookings that already used the code keep their price.
• Pause to stop a code without deleting it. Customers see that it's paused. Resume when you want it back.

Good to know

• Promotions don't automatically discount retail products added to an online booking.
• You can view promotions in the Cobbtree app, but creating and editing works best on the web.

Related: Smart Pricing · How prices are worked out