Refund a payment

Refund a card payment

1. 1

   Open Sales, then Recent sales, and find the sale. Or open the appointment receipt.
2. 2

   Choose to refund the original card payment.
3. 3

   Confirm.

This works the same way for Card, Tap to Pay and WisePad payments. The client doesn't usually need to bring their card back.

Refund a cash payment

Cobbtree marks the sale as refunded. Hand the cash back at the till.

Gift card refunds

If an appointment paid for with a gift card is refunded, that amount goes back onto the same gift card, not as cash (unless your policy or the law says otherwise). Only fully refund a gift card purchase before the card has been used.

Team Pay

Refunds after a pay run has been approved become adjustments in the next pay period.

Related: Take a payment at the till · Gift cards