SMS

Using SMS in Cobbtree

Send appointment and marketing texts as Cobbtree SMS, without a separate SMS account.

SMS allowances and additional charges

Included credits sit on your plan. Extra segments can be billed to the business card on file.

Turn SMS on or off

Stop future texts without losing settings or history.

Choose which appointment messages are sent

Switch individual service and marketing texts on or off.

SMS settings by location

Turn SMS off for one site without changing the shared credit pool.

Edit SMS templates

Customise copy when your plan allows it, without removing required booking links.

Understanding SMS credits

One Cobbtree SMS credit is one billable SMS segment, not always one visible text.

Why some messages use more than one credit

Emoji and long copy can switch a message to Unicode and use extra segments.

SMS marketing consent

Marketing texts need an opt-in. A mobile number alone is not enough.

Manage a booking from an SMS

Clients open a secure link to cancel or reschedule without signing in.

SMS delivery statuses

Queued, sent, delivered, failed, skipped and what they mean.

Why an SMS was not delivered

Read the skip reason on the message history.

Additional SMS billing

How extra credits are charged, including the minimum charge and spend cap.