Abandoned booking messages

An abandoned booking message is a friendly nudge to clients who started booking online but didn't finish.

Turn it on

1. 1

   Open Automations and find Abandoned booking under Bookings and retention.
2. 2

   Check the message and timing. Set the delay and the minimum booking step reached.
3. 3

   Turn it on. It starts paused so you can check it first.

Who gets it

• Only clients Cobbtree can identify, for example because they were signed in. Cobbtree doesn't track anonymous visitors.
• Only clients who reached your minimum step. Completed bookings never count.
• Only clients with marketing consent.
• No more than once every 24 hours.

The resume link

The message includes a link that reopens booking with the client's choices filled in. It doesn't hold the time. If someone else books that slot, the client picks a new one.

Related: Automations · Why a message wasn't sent