Why a message wasn't sent

Cobbtree records why every automatic message was sent, held or skipped.

Check an automation

1. 1

   Open Automations and select View message history.
   
2. 2

   Open the message and read the reason.

Common reasons

• The automation is paused.
• The client hasn't given marketing consent (for marketing messages).
• The channel is off. For example, SMS only sends if SMS is turned on for your business and you have credits.
• Quiet hours delayed the message.
• The client has had too many marketing messages recently.
• For abandoned bookings: the visitor couldn't be identified, didn't reach the minimum step, has already booked, or was messaged in the last 24 hours.

Text message statuses

In Marketing → SMS:

• Queued: Cobbtree has accepted it.
• Sent: the SMS provider has accepted it.
• Delivered: it reached the phone.
• Failed / undelivered: it didn't arrive.
• Skipped: Cobbtree didn't send it, and the reason is shown.

Still stuck?

Check your SMS balance under Marketing → SMS. If you have no credits, texts won't send. Push and email keep working.

Related: Automations · SMS credits and settings