Reschedule or cancel an appointment

Reschedule

1. 1

   Open Calendar and find the appointment.
2. 2

   Open it and change the time, or drag it to a new slot.
3. 3

   Save.

Rescheduling keeps the original booked price. Moving an appointment doesn't apply today's Smart Pricing to it.

If Allow appointments to overlap is on in Settings → Scheduling → Calendar moves, staff can move a booking on top of another one. Clients booking online still only see free times.

Cancel

1. 1

   Open the appointment.
2. 2

   Choose cancel and select a reason. You can set up your reasons in Settings → Scheduling → Cancellation reasons.
3. 3

   Confirm.

If you've set a late cancellation fee and the client has a saved card, Cobbtree can charge the fee when your policy allows it.

See cancelled appointments

Select Cancelled in the Calendar toolbar.

Related: Set a cancellation policy · No-show charges