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Calendar and appointments

Use the waitlist

Last updated 12 October 2026

When your calendar is full, add clients or walk-ins to today's waitlist.

When your calendar is full, add clients or walk-ins to today's waitlist.

Add someone to the waitlist

  1. 1
    Select Waitlist in the left-hand menu.
  2. 2
    Choose the Location and, if you like, a Service.
    Step 2
  3. 3
    Enter their First name, Last name, Email, Phone and any Notes.
    Step 3
  4. 4
    Select Add to waitlist.
    Step 4
Waitlist

How it works

  • The waitlist is for today only. Yesterday's names drop off automatically.
  • Walk-ins get a client record and an email to say they're on today's list.
  • Everyone waiting is shown under Waitlist entries.

Waitlist messages

Automations can message clients when a slot opens. See Automations: reminders and messages. Waitlist settings are in Settings → Scheduling → Waitlist.

Related: Notification settings · Automations

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